Apoteket DosPac — revising an existing service to a new market

The storyboard allowed us to share the customer journey by highlighting the personal experience.
DosPac info video
  1. Use service design to uncover and highlight customer value.
  2. Storytelling as a strategic tool.
  3. Never stop testing and learning .
  4. Empathy, empathy, empathy.

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Rich Nadworny

Rich Nadworny

1.3K Followers

Innovation Lead at Hello Future, focusing on design thinking, innovation and change. Vermonter in exile in Sweden.