4 days agoFacilitation Matrix for better workshops or meetingsI’ve been thinking a lot about facilitation and workshops and meetings and why some are so good, and some are poor. I will also freely admit that I seem to pay attention to this more than many others and that there seems to be a surprisingly (even astonishingly) high level…Innovation4 min readInnovation4 min read
Jan 17Bad feet, customer obsession and brand loyalty.Last Christmas I bought everyone in my family new slippers from Shepherd of Sweden. I’m not sure why I chose them — they just looked better when I was shopping online, and they were somewhat locally produced. …Customer Experience4 min readCustomer Experience4 min read
Jan 3The leadership leverage points in a design and innovation system.I predict that a large number of design and innovation projects will start in 2023. And that a large percentage of them will not lead to significant change or any change at all. Just like it was in 2022, 2021, 2020, 2019 etc. I predict people will point fingers: Design…Innovation4 min readInnovation4 min read
Dec 5, 2022Stop Sprinting and Start JammingWho wants to spend their time making mad dashes to the finish line, collapsing in exhaustion without winning? Let’s face it: you may not actually solve your wicked problems in two days. Maybe this focus on brevity and results is misguided and unrealistic. Instead of obsessing about manically sprinting, it’s…Design4 min readDesign4 min read
Oct 31, 2022Are you building a cult or a band?I’ve worked at a number of places over the years, and created some of those myself. I’ve also talked with numerous colleagues and friends about their own work experiences. …Culture4 min readCulture4 min read
Oct 25, 2022The Hollowness of Swedish CSR PoliciesLast week a Chinese-American designer living in Stockholm posted a very brave, very disturbing Twitter thread about the racism and harassment she’s endured while living in Sweden. Read the whole thread here. The post quickly went viral and the reaction from the Swedish right was predictable — they responded with…Design5 min readDesign5 min read
Published in Bootcamp·Updated Sep 15, 2022Designers: Your self-insight is as bad as everyone else’sOne question I’ve been thinking about is this: If your business is creating insights about other people, should you have good self-insight, or self-awareness? Here’s a rather stunning, and yet completely expected, data point, from Tasha Eurich author of the book ‘Insight: Why We’re Not as Self-Aware as We Think…Design4 min readDesign4 min read
Aug 23, 2022My first Swedish National Election — ugh!I’ve lived in Sweden for almost 20 years over several decades. This last winter I became a Swedish citizen, like the rest of my dual-citizen family, just in time to vote in my first ever Swedish National Election. Yay! Or… This is the first time in my life that I…Sweden4 min readSweden4 min read
Aug 19, 2022You can’t fake it.I’m really tired of the “Fake it ’til you make it” trope. You either do or don’t. You walk the walk or be quiet. I have been in too many meetings with managers who fill up their LinkedIn posts with leadership posts about empathy, listening, being open to new ideas…Leadership2 min readLeadership2 min read
Published in Ed-Tech Talks·May 25, 2022Stay in the problem zoneWe humans are the best problem solvers on the planet. It’s why we’ve created both wonderful and terrible things. Over the millennia, we’ve evolved three capabilities that make us such super-solvers: We can use prior knowledge from similar (and even dissimilar) situations to apply to new problems. We have the…Design3 min readDesign3 min read
